We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org.
If your return is accepted, you'll be responsible to ship the item back.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Exceptions / non-returnable items:
Sale Items/Gift Cards
Unfortunately, we cannot accept returns on sale items or gift cards.
If a painting arrives damaged, please be sure to take a picture and send it to me within 72 hours of receiving it in order to be eligible for a return/exchange. Once the picture has been received and the situation assessed, there are several options: 1) I can repair the painting (this is the ideal option), 2) if the painting is irreparable, I can paint a very close proximity piece within 2 months. In either situation mentioned above, I will cover the cost of shipping if you live in the US, otherwise you will be responsible for the cost of shipping both ways (to me for repair and back to your home).
I do not offer refunds on original artwork.